In this policy Melbourne Currency Exchange may be referred to as “MCE” “We” “Our” or “Us”.
Information we collect
We collect and process personal information in three ways:
- Information you give us
When you use the services of MCE, we may ask for information about you, whether this is in person, online, telephone or via email. The following is personal information which we may collect.
- Full name, residential address, Government issued I.D(passport ,drivers licence),gender, date of birth, telephone number, email address, occupation, nationality
For certain transactions if you do not provide the information we require to process a transaction, we may not be able to proceed with your transaction.
- Information we may collect from your use of our services
We may collect information about you, the MCE services and how you use them. This could include:
- Transactional information about our services and how you use them.
- Information you share with us for any reason, either in writing, by phone or by any other means. For example through our online services or through social media.
- Information when you take part in promotions, competitions or surveys.
- Registration information when you sign up to loyalty programs offered by us.
- Details of your visits to our online services. This includes page interaction, site activity, which website you came from, pages viewed during your visit.
- Data collected by cookies and corresponding technologies
- Location information, for example IP address, registered beacons or GPS signals
- CCTV images from equipment in place at our stores for the purpose of prevention and detection of crime and public safety.
- Information we receive from third parties
This may include information about you from other sources, including Identity verification and fraud prevention services.
How we use the information we collect.
- To Identify, verify and determine the eligibility of customers conducting transactions with us.
- Reporting and compliance obligations to comply with the Anti Money Laundering and Counter Terrorism Financing Act 2006.
- Identifying fraud, crime and illegal activities
- Internal use for accounting and administration duties.
- Bank deposits/withdrawals
- Seeking feedback from you as a customer
- Marketing purposes including, surveys and competitions
Storage and Security of Information
MCE is committed to keeping secure the personal information you have provided to us. We will take all reasonable steps to protect your personal information from loss, misuse, unauthorised access and modification or disclosure. For example your personal information is stored in a secure premises and access is strictly controlled.
We understand our customers require peace of mind when it comes to the security of using the internet. We use modern security measures such as fire walls, servers, databases, and data encryption to safeguard the personal information provided by you.
We will not keep your information for longer than necessary and where we no longer need your information, we will take reasonable steps to destroy and de identify it.
Access and correction of information
If you require access to the information we hold about you, please send your request in writing to firstname.lastname@example.org or by mail shop 1084 Westfield Southland 1239 Nepean Hwy Cheltenham 3192. Care of Compliance
We will need to verify your identity prior to meeting any requests. Unless a lawful exception applies we will endeavour to grant you access to your personal information within 30 days.
If you find that the information we hold about you is inaccurate or out of date we will endeavour to have it corrected within 30 days upon receiving your request in writing.
In the event that we are unable to provide access to your personal information, we will provide you with a written explanation as well as the complaint mechanism available to you. Exceptions to this include:
- MCE is prohibited by law to provide you access or denying access is required or authorised by or under Australian law or a court/tribunal.
- MCE reasonably believes that giving you access would pose a serious threat to life, health or safety of any individual or to public health and or safety.
- The provision of information would have an unreasonable impact on the privacy of other individuals.
- The request for access is frivolous or vexatious
- The information relates to an existing or anticipated legal proceedings between MCE and the individual
- MCE has reason/s to suspect that unlawful activity or misconduct of a serious nature has been engaged in and access would prejudice the taking of further action.